Family Assist

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About us

Who is

Family Assist?

Divorce or separation can be extremely challenging and traumatic for parents and children. Divorce rates have increased, children and parents have to bear the brunt of the emotional consequences. How does one prepare you to face these challenges that cause so many traumas? It is vital that the guidance for family assistance comes from ethical, confident, skilled and experienced mediators that take into consideration all parties involved as one wrong decision could lead to many more challenges..

Family Assist knows and understands the hardship, trauma that individuals and their children go through, and over our years of experience have successfully performed mediation tasks, which have now become compulsory. One has to really be strong, empathetic, intuitive, understanding and committed to providing the right guidelines to clients to ease their journey and we pride ourselves in providing training and mediators for family support and mediation to the families, having all participants’ best interests at heart.

Hence the start of Family Assist as a multi-disciplinary company, with a child-focused mediation process that focuses on assisting families in times of transition and restructuring. The company comprises of mediators, attorneys, parent coordinators, life coaches, counselors, social workers, and other mental health professionals.

What Is Rule 41A

And Mediation?

Rule 41(a) came into effect on the 9th of March 2020 and was passed by the High Court to encourage Mediation as a first resort to Alternative Dispute Resolution instead of the immediate course of litigation, specifically relating to Family Law matters. As of the 1st of September 2021, the High Court made it a mandatory requirement for parties to consider Mediation prior to the litigation process and that the Court will decline to hear the matter where the Rule has not been complied with.

This Rule can however not be forced onto Parties, and it remains their choice whether they want to participate in or oppose participation in Mediation proceedings. In terms of Rule 41(a), the party who institutes action against the other Party is required to serve a notice that he/she either agrees to or opposes Mediation proceedings, which is normally served with a summons. The responding Party is then required to serve a replying notice stating their willingness to participate in the Mediation process.

Mediation is a voluntary process in which a Mediator acts as a facilitator in assisting Parties to resolve a dispute and reach a mutual agreement. It’s a time-effective and more affordable alternative to the Dispute Resolution process.

What Our Clients

Have To Say

This training was one of the best courses I ever attended. It was very insightful, the speakers were all pleasant and professional, and the training material was clear and easy to understand.

Anzelle van Zyl


Today’s training course improved my communication skills, it helped me recognise ways to build better relationships with my team, and also to be more productive. It encouraged me to become more self-aware and open-minded, and to be more conscious of my attitude. I feel that my colleagues would also benefit from this course.

S. Crous

VOC Practitioner

Thank you for the excellent quality of training during this course.

The training helped me to improve my skillset, and I’m excited about the new tools which you have equipped me with, and which I can add to my toolbox.

H. Erasmus

CSAP Professional

I have done my CSAP and Voice of the Child training through Family Assist, and I would highly recommend them. Their courses are comprehensive, the instructors are excellent and keeps one engaged throughout the whole course. The standard of the course material and information is of high quality, and definitely equips one with the necessary tools in order to thrive in your profession.

C. Ueckermann

CSAP Professional