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How You Can Become

A Successful Mediator

We proudly present our online family mediation skills training course!

The course is suitable for persons in the legal and mental health profession fields, such as:

• Mediators wanting to specialise
• Attorneys
• Advocates
• Social workers
• Psychologists
• Counsellors
• Coaches
• Clergy, etc.

This online course Family Mediation Skills is comprehensive and includes relevant family law, mediation techniques and industry best practices. It covers hands-on mediation skills, legal framework, conflict and negotiation skills, communication and inter-personal skills, self-awareness, cultural sensitivity, drafting of the necessary agreements and basic knowledge of running and marketing a mediation practice. The course is aligned with SAQA unit standard: 117848 “Conduct mediation in situations that require advanced skills” and is accredited by the Mediation Society of South Africa (MSSA) and ADR International Register. The course teaches you all the knowledge and competencies you need in your role as a mediator, to be capable of preparing for, engaging in and evaluating mediation processes and be able to mediate effectively in conflict situations and family disputes.

The Training Programme

And What It Entails

Our course includes detailed, step-by-step guidance via lectures, exercises, skills tests and assessments.

This is aided by videos, which portray the many aspects and stages of mediation.

We also provide optional reading in the form of PDFs or web-links, vidoes from guest presenters and mediation professionals, coaching and feedback, and post-course assessed role plays and assignements.

There is also a student discussion forum available.

Course outline:

Module 1 – Introduction to Mediation
Module 2 – Understanding Mediation
Module 3 – Conflict, Negotiation & Communication
Module 4 – The Mediation Process
Module 5 – Managing a Mediation Practice
Module 6 – Family Law Mediation
Module 7 – (Bonus Module) Family Assist Child Focused Collaborative Mediation™
Module 8 – Graduation and Post-course Roleplays & Assessments

Why We Do What We Do

Why Do We Provide Training?

Passion & Knowledge

We share our passion to share our knowledge and years of experience in the mediation field and to assist with supervision and skills development in the industry

Positive Change

We aim to be the influencers of positive change. To fulfill this vision, we want to build a network within the field with likeminded professionals who also wish to bring about positive change


We want to engage with young mediators from multi-disciplinary fields to help build their skills and their confidence in their working environment going forward

Family Focussed

We are committed to developing family focussed mediation. We want to ensure that the best practices and ADR concepts are being practiced at all times

Online Training

And Why We Offer It

There is a shift towards a more interactive, collaborative approach in online training where the instructor’s role is changed to “the guide on the side.” Online distance learning meets the needs of an ever-growing population of students who cannot or prefer not to participate in traditional classroom settings.

These learners include those unable to attend traditional classes, who cannot find a particular class at their chosen institution, who live in remote locations, who work full-time and can only study at or after work, and those who simply prefer to learn independently.

The minimum requirement for students to participate in an online course is access to a computer, the internet, and the motivation to succeed in a non-traditional classroom.

Online courses provide an excellent method of course delivery unbound by time or location allowing for accessibility to instruction at anytime from anywhere.

Learners find the online environment a convenient way to fit education into their busy lives. The ability to access a course from any computer with Internet access, 24 hours a day, seven days a week is a tremendous incentive for many of today’s students.

End of slide

It is important to understand that:

• Increased responsibility for learning belongs to the student
• Motivation for learning comes from successful completion of your Q & A and other assignments

Training Map

For Our Online Family Mediation Course



– Module 1 – 
Introduction to Mediation
– Module 2 – 
Understanding Mediation
– Module 3 – 
Conflict, Negotiation & Communication
– Module 4 – 
The Mediation Process
– Module 5 – 
Managing a Mediation Practice
– Module 6 – 
Family Law Mediation
– Module 7 – 
Child Focused Mediation
– Module 8 – 
Post-course role plays & Assessments


Main Topics

  • Introduction to Mediation
  • What is Mediation?
  • What is a Mediator?
  • ADR processes
  • Mediation Legislation
  • Conflict Dynamics
  • Conflict Management
  • Negotiation Strategies
  • Communication Skills
  • Mediation Processes
  • Preparing for Mediation
  • Engaging in Mediation
  • Evaluating the Mediation
  • Psychology in Mediation
  • Mediating for Money
  • Contract Law
  • Family Law
  • Maintenance
  • Divorce
  • Parenting Plans & PRRA
  • Child Focussed Mediation


Outcomes & Skills

  • Principals of Mediation
  • Role of a Mediator
  • Mediation Models
  • Managing Conflict
  • Dealing with Emotions
  • Facilitating Negotiations
  • Active Listening Skills
  • Advanced Management Skills
  • Process Management Skills
  • Dealing with Impasse
  • Self-Awareness & Bias
  • Marketing your Practice
  • Knowledge of Family Law
  • Accrual Calculations
  • Drafting of Agreements
  • Drafting Parenting Plans
  • Process Voice of the Child



  • Student Discussion Forum
  • Online Q&A
    Mediation Videos
  • ADR Processes
  • Mediation Legislation
  • Video Presentations & Lectures
  • Knowledge & Skills Test
  • POE Questions
  • Interactive Exercises & Quizes
  • Fun Homework Assignments
  • PDFs / Links to relevant articles for Mediation
  • Live Online Assessments Role Plays
  • Post-course assignments
  • Live Online Feedback
  • Coaching and Debriefing

We Are Accredited

By The Following

Family Assist, with its vast network has mediated over 100 parenting plans in the last year successfully.

As a network, we would judge the process of getting through mediation and to a parenting plan at about 85% success rate.

The proof of the parenting plan is obviously difficult to assess, although we review the parenting plans annually.