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How We Do It


We believe in a wholistic mediation process which involves various role players. We strive to assist our clients in finding the best way to finalise a divorce with the least amount of trauma.


In our process we first determine whether the marriage can be saved or not, should the possibility exist for the marriage to be saved, the clients are free to choose marriage counsellors in our network for further assistance.
The clients are introduced to Mediation of their choice from our network of Mediators.

Mediation is a fair, cost effective and amicable process. The parties are in a situation where they communicate effectively and brainstorm workable solutions. In most cases this process results in parties who can continue to communicate even after divorce, where it is vitally important where children are involved.

  • The mediator will skilfully explain the necessity to focus on the children, both parents, their future and preserving their respective estates.
  • The mediator will explain the process, the parenting plan and the involvement of a professional team.
  • We work collaboratively with professionals that are pro- mediation and pro preserving the family dignity, to prevent alienation in the future and promote co -parenting skills.
  • A Memorandum of Understanding (MOU) is agreed upon which deals with the assets and financial matters. It together with the parenting plan is signed and forwarded to an attorney of the parents’ choice or an attorney in our network who will then just finalise the court process and get the divorce approved by the courts.
  • The time period is about 3-4 months for the whole process.
  • In that time the parents may decide to get support from a life coach or counsellor to ease the transition and the children may benefit from play therapy or other forms of therapy.


  • For the best interest of the children the “Voice of the child” concept is advised to understand the child and his/her capacity.
  • Parents meet with Professional regarding “Voice of the Child”.
  • The Professional that will speak to the children will give feedback to the parents in the mediation and together as a team they will consider the elements on the table and custom make a parenting plan.
  • Protecting your children from harmful exposure to anger, confrontation and the messy details of their parents’ divorce is priceless.
  • Children’s rights are often divided into prevention, protection and participation rights. The right to be heard or the right to express views are some of the manifestations of the participation rights of children.
  • The right of children to participate or express their views in all matters that affect them as well as their right to be heard in official proceedings are found in various international instruments.


  • The Attorney receives the MOU and Parenting Plan from the Mediator
  • The Attorney will draft and issue summons and all legal documents necessary to get the divorce through the court.
  • They will also obtain a court date.
  • One of the parties will have to appear in court to get the divorce finalised.


  • This could be in the form of life coaches, counsellors or therapist, be it for the parents or children.
  • Some situations warrant further professional support and is crucial for the continuation of a healthy life after divorce.


  • Many emotions are experienced after the actual date of divorce and due to this many parties neglect the finalisation of the Court Order. Our goal at Family Assist is to ensure that our clients do not neglect this post-divorce process and we assist among other thigs to get them in touch with attorneys who can attend to the transfer of any immovable property immediately after divorce and in some cases even at a preferential rate.
  • Many parties also neglect to update their last will and testaments and their insurance policies. Our network of attorneys can sit with the clients to determine what needs to be changed or updated in terms of their estate, which is now no longer connected to the ex-spouse.

Contact Us

Office Number: 0861 326 459
Email: support@familyassist.co.za

Family Assist

"Encourage, lift and strengthen one another. For the positive energy spread to one will be felt by us all. For we are connected, one and all."

- Deborah Day

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